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      Service tag
      Making LED maintenance operations
      easier and faster

      Philips Service tag


      LEDification in outdoor lighting is a growing trend due to the high level of light quality and energy efficiency of LED technology. But maintenance of LED luminaires is more complex as of as conventional. It requires different competences and processes. Yet the pressure for rapid fault finding and repair increases due to safety and efficiency reasons.

      In order to be able to identify all individual products, service tag as a unique QR based identification system is placed on all next generation Philips luminaires, poles and boxes they are delivered in


      Please note that  currently the Philips Service tag is available for products manufactured and distributed within Europe only.

      service tag

      How does it deliver value to you?


      By making the components uniquely identifiable, the Philips Service tag application delivers value by


      • Providing access to necessary lighting component information at the right time and place. For example, by simply scanning the QR code on a luminaire, relevant troubleshooting information can be viewed
      • Enabling smoother maintenance processes by providing relevant luminaire configuration information and identifying spare parts needed
      • Digital spare parts such as LED drivers can be re-programmed to factory settings using NFC (Near Field Communication) technology

      Use cases

      Success stories

      Bourg-en-Bresse, France


      After engaging in a big LED project throughout town with more than 9,000 light points to maintain, Bourg-en-Bresse found the maintenance of LED lighting a big challenge. But the unique innovation, Philips Service tag has been proven to be a solution to this. It has been serving as a knowledge database, supporting installers in their daily operations. During the pilot, all possible use cases were tested by the installers from Bourg-en-Bresse town. Since then, the application has been getting positive feedback and has really proven its value.


      “The greatest value of the Philips Service tag is,” says Mourgues, “that it enables us to save precious time and avoid human errors. Installers are waiting for the launch and are eager to start using the app in their daily tasks.” 

      the Netherlands 

      As a future thinking municipality, the city of Doetinchem is always open to test new innovations brought to the market and discover new ways to improve their operations. And this time Rob Crop, Policy Officer outdoor lighting at the Municpilaity of Doetinchem, wanted to learn more about the value, the Philips Service tag can bring to the city, and how it can help their installer partner, Zuit install luminaires faster, do quicker troubleshooting and spare part identification and even programming on the spot.


      Watch the video and learn how the Service tag has been helping the city of Doetinchem improve their operations .

      service tag app

      Download the Philips Service tag app!


      The age of digital luminaire maintenance is finally here! Download the Philips Service tag app today and start enjoying and on sport information and service!  

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