City stakeholders, such as citizens, businesses, and governments who use digital technologies play a much larger role than just utilizing smartphones and social media– they shape the futures of cities. The Economist Intelligence Unit (EIU), on behalf of Philips, is finding out how impactful these technologies are when engaging with urban environments. These components allow stakeholders to communicate with each other – resulting in an influence on how their city develops.

Making cities more citizen-centric. Why is it important for cities to re-evaluate citizen focus now? How can technology engage citizens and humanize cities? What strategies and tools can cities use to become more citizen-centric? A new report by TM Forum, “Building smart cities for smart citizens” addresses these and other urgent questions that smart city experts face now.

The digital revolution has profoundly changed the way consumers communicate with companies. People expect a more interactive relationship with all the organizations, but public authorities have been slow to establish such a dialog process.
 

Monica Woodley is editorial director at The Economist Intelligence Unit. In this webinar she discusses about digital technology, citizen engagement and urban decision making, and presents the main results of the EIU study conducted.